Privacy Policy

Effective Date: 10/10/24

Last Updated: 10/14/24

At EternalMemory.Life ("we," "us," or "our"), we are committed to protecting your privacy and ensuring that your personal information is handled securely and transparently. This privacy policy explains how we collect, use, share, and protect your personal information when you use our website and services.

1. Information We Collect

We collect personal information to provide and improve our services. The types of information we collect include:

1.1 Personal Information You Provide Directly

Account Details: Name, email address, phone number, and password.
Payment Information: For purchases or subscriptions (handled by secure payment processors).
Uploaded Content: Videos, pictures, or documents linked to QR codes or time capsules.
Shipping Details: Name, address, and contact information for product deliveries (e.g., QR-engraved tiles).

1.2 Information Collected Automatically

Device Information: IP address, browser type, and operating system.
Usage Data: Pages visited, time spent on the site, and interactions with our features.
Cookies and Tracking Technologies: We use cookies to improve user experience, track performance, and analyze site usage.

2. How We Use Your Information

To Create and Manage Your Account: Secure access to your time capsules and uploaded content.
To Process Payments and Deliver Products: For purchases and product orders (e.g., QR tiles).
To Provide Customer Support: Responding to inquiries and resolving issues.
To Improve Our Services: Analyzing site usage to enhance user experience and optimize performance.
To Send Notifications and Updates: Emailing important account-related information, updates, or promotional offers (with consent).
To Ensure Security and Prevent Fraud: Protecting against unauthorized access and data breaches.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information under the following circumstances:

With Service Providers: Payment processors, shipping partners, and hosting providers (only as necessary to perform our services).
For Legal Reasons: To comply with legal obligations, protect our rights, or prevent fraud.
In the Event of a Business Transfer: If EternalMemory.Life is merged, acquired, or sold, your personal information may be transferred to the new owner.

4. Data Security

Encryption: Sensitive information is encrypted in transit and at rest.
Secure Storage: Uploaded content is stored in secure environments with restricted access.
Payment Security: Payment information is processed by PCI-compliant third parties.

5. Your Data Rights

Depending on your location, you may have the following rights:

Access and Correction: Request access to your personal information and correct inaccuracies.
Deletion: Request the deletion of your account and data.
Data Portability: Obtain a copy of your personal data in a portable format.
Withdraw Consent: Withdraw your consent for processing personal data at any time.
Opt-Out of Marketing: Opt-out of receiving promotional emails by clicking the unsubscribe link.

To exercise any of these rights, please contact us at [Insert Contact Email].

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you delete your account, we will delete or anonymize your data, except for information required by law or legitimate business interests.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather analytics. You can manage your cookie preferences through your browser settings.

8. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Please review their privacy policies when visiting external sites.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting a notice on our website or sending an email. Your continued use of our services after such changes constitutes your acceptance of the new policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: support@eternalmemory.life
Address: 11553 Big Sky Ct, Boca Raton FL, 33498

12. Your Consent

By using our website and services, you agree to the terms of this Privacy Policy.